Hi, any comments or advice for customize the fields for different products? Thanks
about 4 years ago
Though the option to customise the fields per product isn't available by default, we can still customise the ticket forms per product using the portal customisation feature available from the Estate plan onwards.
Step 1 : Create all ticket fields irrespective of the products under Admin -> Ticket fields section
Step 2 : Navigate to Admin -> Portals -> Choose the product portal and then navigate to Customise portal -> Portal pages -> New ticket section
Step 3 : Add the following code in the page to hide the fields that you wouldn't want them to show up on this portal.
Here, #helpdesk_ticket_custom_field_asd_248005 is the custom ticket field that shouldn't show up on this portal. Please watch the GIF below to identify how you can obtain the field IDs from your portal.
Similarly, you can copy-paste the code and hide fields for each portal.