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Hi,
Like the Call History I would like an Agent Availability History so you can see when Agents were in/offline and use with the Call History to better understand why a call isn't answered or goes to Voice Mail.
Thanks
Dan
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Daniel
Hi,
Like the Call History I would like an Agent Availability History so you can see when Agents were in/offline and use with the Call History to better understand why a call isn't answered or goes to Voice Mail.
Thanks
Dan