The canned responses feature is great! But our list of canned responses is growing. This brings these issues:
For new people onboarding the team it is very difficult to know what is on this list of premade answers.
We need to update or remove certain content after a while, but this is very challenging I cannot find a canned response (and currently the search only searches in the titles), I may want to add a new one, causing duplicates, or our support agents might want to find out for themselves, redoing the work.
Having a way we can easily export or extract all the content easily, would help to manage the canned responses in a more professional way?
I noticed the API (v2) does not allow for extraction of this data.
Does the API also have the possibility to bulk change the Availability?
Example: 20 Canned Responses are available to Agents in Group "1". I want to bulk change all 20 Canned Responses to Agents in Group "2" instead of opening every Canned Response one after the other and changing the Availability there.