Ability to Clone tickets without creating a relationship
Still really hoping for the ability to clone an existing ticket without the need for a relationship between the tickets. Major competitors have this included in out-of-the-box solutions, so it's strange to me that this hasn't been implemented or even on the roadmap for implementation.
Clone or Copy would be great!
It would be great to also be able to already pick the group to clone it to when cloning a ticket.
Clone or copy would be great!
Randall lowery
We also desperately need this feature! We generate Return Authorizations for Hardware and each item needs to have its own ticket for tracking purposes and the ability to clone a ticket would be a huge time saver.
An answer or solution to this would be much appreciated.
Thanks
Hello everyone,
Apologies for the delay in getting back.
I understand how useful the feature of cloning tickets is. This is indeed an existing Feature request at our end and we'll ensure to keep you posted once there are further updates regarding this.
Cheers!
Aravind Sundararajan
Folks,
We have an app now that lets you to clone tickets with a single click. You can install the app from here - https://www.freshworks.com/apps/freshdesk/clone_ticket_1/. Please try it out and let us know if you have any suggestions/feedback.
Cheers!
Rebecca Starr
We could really use the ability to clone a ticket without creating a parent/child or tracker relationship. Most ticket solutions have this ability which allows you to carryover all of the information in the ticket to another ticket and then edit the portions you need to. I don't understand why this isn't available or am I just missing it? Again, I DO NOT want parent/child.
14 people like this idea