Ability to Clone tickets without creating a relationship
started a topic
over 1 year ago
We could really use the ability to clone a ticket without creating a parent/child or tracker relationship. Most ticket solutions have this ability which allows you to carryover all of the information in the ticket to another ticket and then edit the portions you need to. I don't understand why this isn't available or am I just missing it? Again, I DO NOT want parent/child.
Still really hoping for the ability to clone an existing ticket without the need for a relationship between the tickets. Major competitors have this included in out-of-the-box solutions, so it's strange to me that this hasn't been implemented or even on the roadmap for implementation.
7 months ago
Clone or Copy would be great!
6 months ago
It would be great to also be able to already pick the group to clone it to when cloning a ticket.
5 months ago
Clone or copy would be great!
2 months ago
We need the ability to do this asap. We are looking at other vendors because Freshdesk does not have this ability like other ticketing apps.
about 1 month ago
We also desperately need this feature! We generate Return Authorizations for Hardware and each item needs to have its own ticket for tracking purposes and the ability to clone a ticket would be a huge time saver.