Looking for a way to group your customers in Freshdesk? Say "Hello" to Customer Segments!
started a topic
about 3 years ago
We're excited to announce the launch of 'Customer Segments' in Freshdesk. This enables you to create different segments of users (contacts/companies) based on any criteria (Industry, Subscription, Region, etc.).
With this, the contacts page gets a filter pane on the right (similar to the tickets list view) to easily filter/create segments and you can also run automations based on your customer segments.
If you'd like to enable customer segments (BETA) on your Freshdesk account, please drop us a note here. This feature is available only on MINT and you can read this solution article to know more.
**Update** Customer Segments is now available for all Estate and Forest 2017 plans.