You can use the feedback widget to enable users to create tickets from your wordpress site. More details on the integration here.
14 days ago
Adding on to what Aravind said, you can create a ticket for every comment a user writes on your WordPress site users to log in to Freshdesk. To do so, you first need to install the Freshdesk WordPress plugin. You can install the plugin from the plugins directory if your site runs on self-hosted WordPress. If you use WordPress.com, you need to be on the Business plan or above to install this plugin.
You can click here to read more about creating tickets in Freshdesk whenever someone comments on your WordPress website.