Ever since we launched Freshdesk Mint, we have been hearing a lot of feedback about the ticket page and how we can make it better. Today, we have shipped a few changes and we hope you'll love the new experience on the ticket page.
Customer and agent responses are more distinguishable with the color coded conversation cards
Tags are moved to the ticket properties section making it easier for your agents to look up and update
First response due and Resolution due have been moved to the top of the ticket properties section, making the page less cluttered and the ticket fields look more legible now.
As always, we'd love to hear your feedback about the new layout. You can write your suggestions/feedback here or send an email to support(at)freshdesk(dot)com.
Similar to what Kevin mentioned with copy/paste bringing the background color along with it, these new colors are also causing alternate shading in tables to not appear correctly. When editing a note it has a white background and the shading appears no problem, but the orange color returns when you save it and then the row shading disappears.
While editing on the left. After saving on the right.
about 1 month ago
Is there any update on @Gregg's request to allow us to move the Tags field when in a ticket? The fact it has now moved to the top of the ticket properties list has pushed other fields off the screen (on a standard sized monitor). We don't use tags and we're losing easy access to fields we do use because it's been put at the top.
Putting it under Admin -> Ticket fields as you suggested @Aravind, and allowing us to move it where we want it would be ideal.