+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
Some tickets that require additional support will be assigned to an internal agent and for instance the target completion for the task is 14 days.
1) We will need a feature to monitor the time the internal agent spent working on the ticket and export the data in a monthly report for performance tracking.
2) A feature that allows an automated notification to be sent after 7 days since assignment to the internal agent and the supervisor, similar to the supervisor rule that works for primary agents.
Start your 21-day free trial. No credit card required. No strings attached.
Copyright © Freshworks Inc. All Rights Reserved.