Sorry I was not clear—they are not in the Spam folder. They are spam but the system failed to detect them as spam, they are in the input queue mixed with normal tickets.
I have already "solved" the problem with a simple Selenium automation script doing the clicking while I am drinking tea. But it would be nice to be able to delete all tickets that contain a certain keyword in a single UI operation.
10 months ago
Can you provide more information about how to get Selenium to work? This freshdesk 30 tickets per page is a nonsensical limitation...
6 months ago
@Eugene and @Clinton Unfortunately, we don't have an option to perform a bulk update for more than 30 tickets at a time. I will pass on your feedback to the team working on the ticket list page. What would an ideal number of tickets per page for you?
However, we can try a workaround for deleting similar tickets altogether. If there is any pattern (sender email, domain, which email is hit, etc.) in the spam tickets, we can set up an automation rule to delete or mark them as spam.
For future tickets coming via email, we can enable a Proactive Spam Filter from the backend. Please let us know if you're interested and we'll reach out to you about the details since the filter might impact your workflow.
5 months ago
The quickest method I've found so far is to use the keyboard shortcuts from the ticket list view:
SHIFT + X
I just had to delete 15 000 tickets using this method..