Filter for Tickets that have not got a customer set by entering None or unassigned
When splitting tickets between customers so different agents handle different customers.
There is no way for an admin to check for any tickets that have not got a customer assigned. The tickets are then not picked up and there is no way to find them apart from reviewing every ticket
Darren Hicks
Filter for Tickets that have not got a customer set by entering None or unassigned
When splitting tickets between customers so different agents handle different customers.
There is no way for an admin to check for any tickets that have not got a customer assigned. The tickets are then not picked up and there is no way to find them apart from reviewing every ticket