I would agree with this feature and have a question--is there a way to see in the export if a ticket is merged? We can't find it. If not, how are you removing those manually? Are you going through the Freshdesk UI and then deleting them out of the export?
1 person likes this
over 5 years ago
It would be enough for me if the Observer had a "ticket is merged" event to act upon.
With this we could easily set the ticket type to "merged" in order to filter it out later.
2 people like this
about 4 years ago
I'm having to do my first major ticket audit for an important customer and getting bit by this. Now wasting a lot of time...
almost 4 years ago
I am facing the same problem in the export option.
All the tickets are displaying and it is hard to identify and exclude the merged tickets from the complete excel sheet.
almost 3 years ago
By default, the merged tickets will be considered as just one ticket on the Freshdesk reports. As the ticket export is a data dump, it will include all tickets including merged tickets.
Going ahead with @Gaston's suggestion, we do have a workaround. You can setup Observer rules based on the content of the default private note that is added when two tickets are merged. The rule can add a basic tag that you can use to differentiate on the export and quickly delete.