Freshsales Conversations: Pull customer data (gathered by sales agents on Freshsales through email conversations and phone logs) from Freshsales into Freshdesk for quicker resolution of tickets.
Agatha Answers: An AI-based unified search tool (with NLP) that connects to all support org knowledge both from within Freshdesk (e.g. past support tickets, help articles, canned responses) and external resources (e.g. Confluence, JIRA, GoogleDrive, Sharepoint, etc.).