On Mon, 5 Aug at 10:19 AM , Freshdesk Support <firstname.lastname@example.org> wrote:
Hello amazing support staff,
We are really appreciating the opportunity to begin using Freshdesk and would like to provide some feedback by way of a feature request. Currently, we are currently using a single instance with two groups (ICT Support && Property) with agents assigned to each group attempting to monitor tickets coming into the main queue. The challenge however, is that there isn't a simple way to filter tickets by relevant group so that agents can easily view a focused view of tickets that are just relevant to their group. I have subsequently assisted the Property team with how to create search to achieve the same results, but it would be easier if the interface provided a simply dropdown similar to the main web interface.
Otherwise, we are really happy with the new system so far.
Steven -- Steven Boothe Senior Systems Admin Norrcom ICT Support Spotswood College
You can set up filters and save them as views (on the web app). You can access these views on the mobile app. For each view, we now show the number of open tickets.
Hope this was helpful :)
12 months ago
Thank you for your response, but as it turns out, this feature is not available in Sprout plan, and since the web interface is also not mobile friendly enough as an alternative, we are going to have to re-assess available options.