Creating distribution lists for new tickets or emails
started a topic
about 1 year ago
When creating a new email, and sending to more than onerecipient, we have to add the email addresses manually each time. Is there a way to create a distribution list or group email for groups of email addresses that we email out to regularly?
You can use the 'Proactive outreach' feature (Admin → Proactive outreach → Email outreach) to notify a group of customers via email. You'll have to upload emails via a CSV file though.
If this isn’t helpful, please tell us more about the situations in which you reach out to multiple recipients so that we can help you better.
6 months ago
I would also value the ability to create distribution lists in FreshDesk. There are frequent occasions where I need to contact the same group of people in my organization. Please add this functionality.