Third-Party Canned Form App : Freshdesk

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Carmela

started a topic over 1 year ago

Has anyone found a third-party app they can recommend using to retrieve data from requesters in one go? Currently, the canned forms FreshDesk has launched lacks professionalism in looks and doesn't provide the ability to add attachments which would be ideal when handling warranty requests!

Any suggestions?

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Ciaran Byrne

said 10 months ago

Hi Carmela,

Did you find any solution that works for you?

I'm currently looking for a third-party app too, as I'd like the forms to be dynamic based on user input.

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Carmela

said 10 months ago

Hi Ciaran,

I've scouted a few different apps and out of the bunch, found JotForm. It is unbelievably easy to use and in addition to being much more user-friendly than the others, is more affordable. The only downside, currently, is that FreshDesk and JotForm aren't designed to integrate with each other. In the meantime, I'm using a third-party app called Automate.io to connect them - which is free, FYI.

If you aren't interested in creating triggers or webhooks to pull data from your forms into FreshDesk, then you don't have to worry about integrating them. I specifically wanted to eliminate the manual process of collecting information from our customized forms and updating tickets/contacts in FreshDesk so the integration was a must.

Hope they come up with something soon because it's worth it!

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Brian Don

said 4 months ago

Hey Carmela,

Can you tell me how you found the JotForm <> Freshdesk integration using Automate.io? Recently, they have upgraded that integration. You may want to check it out. Visit this page: https://automate.io/integration/freshdesk/jotform

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Carmela

said 3 months ago

Honestly, for someone like myself, it took a lot of time to create the bots (I'm no Coder or Programmer). Thank you for the update - I'm going to check it out this morning!