Is it possible to add filters to the Contact search from the Agent portal? Searching tickets is not going to meet the needs of my support desk. We will need to search our list of contacts and be able to narrow the results by more than the supplied filters in the attached screenshot.
For example, could we add a field to filter by zip code? Will this field use wild card functionality? Our customers may not have accurate information of their location and we will need to be able to efficiently locate the exact location with minimal information.