I need to export a csv of all unresolved tickets but with no date filtering. I cannot see any way to do this as it forces a date range selection. I tried using the custom date range thinking I could set it to eg a year but it would only allow me to select a maximum on a month apart. I have read a couple of older posts on the subject but they didn't provide a solution either. Is this really not possible or am I missing something?
For anyone else reading this, I have now found it is possible to select a longer custom date range but the picker appears to be glitchy. So if it's not working for you I would suggest trying a different browser as that worked for me!
Hemanth Ramya N
3 months ago
Apologies for the delay in response. Glad that you figured out setting a custom date range in the export section. Selecting a date range is quite simple, you will have to click on the month/year, choose a specific value from the dropdown, and a date to export tickets for the selected time range (as shown below).
Hope this helps. Cheers! :)
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