I second this complaint, which I was just about to raise myself. We are trying to simplify and streamline. Of all our services, it is ironically our help desk that has the most bewildering forest of login choices that our users don't need and we don't want them to have.
6 months ago
Apologies for the delay in getting back. Regarding the concern you have raised, the /login/normal is there to bypass the SSO just in case there is an issue in the SSO configuration.
Also, if you are in the Org V2 platform, which is if you are authenticated through yourcompanyname.freshworks.com then the freshworks.com/login/normal is something that would only be available for the Org admins.
If you have any queries on this regard, write an email to firstname.lastname@example.org and we'd love address them. Cheers!
Comments to this discussion are now closed!
Sign up for Freshdesk today
Start your 21-day free trial. No credit card required. No strings attached.