How to create multiple support emails using our outgoing smtp?
started a topic
15 days ago
I'm trying to create this scenario:
Our customer sends a support request to *@mydomain.com. Our mail server forwards it to a fresh desk email address where it creates a ticket in an assigned group.
Our support agent replies and the reply email is sent to our smtp server which sends it to our customer.
I can't figure out how to obtain a forwarding email because as soon as I select "other" email server the option for a freshdesk support email disappears. I have read the documents but they seem not to help at all.
Hello. In freshdesk you have the possibility to use your own emailsupport adress. (garden trial) I set up my ticketfields,... everything is fine. But when I answer a ticket the receiver don't get this mail. I try this with my own office 365 email account or the standard from freshdesk. Both don't will send any answers. I try to add a txt file to my domain (dns) withoust succes. Configuring an office 365 email account wouldn't save. My creditals are ok. (garden trial) Have you any suggestions? I am very thankfull to your answers! (sorry my English not very well)