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I'm trying to set a rule for tickets created (or re-opened) via facebook messenger such that their priority automatically is set to high and a specific user is sent an email notification.
In other words, I want to receive an email notification and for the ticket to be assigned high priority any time a facebook message is sent, whether it's from an existing chat or new.
I've attached a screenshot of the rule I've created, which doesn't seem to be doing the trick.
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