5 interesting updates to our Freshdesk Knowledge Base editor
started a topic
8 months ago
In the last couple of weeks, we have been working on some interesting features that will help you and your team to create engaging knowledge base articles for your users.
No more going back and forth between tabs to get the link of an article to be hyperlinked. With the new Interlinking article capability, you can quickly search for articles in your Knowledge Base (or choose from automatic suggestions) and even give it a quick read before adding them as links - all from the same screen.
Start annotating images on your articles and make it more meaningful - both inline images and attachments. You can highlight a specific portion of an image or a screenshot, add arrows, circles, texts, and more to help customers know exactly what's being described.
We have made it extremely easy for you to add images, videos, or the newly added callout cards into your articles on-the-go. The quick insert options will show up whenever you go to a new line in your article page and clicking on the plus icon on the left will open up the quick options.
Make use of TOC while working on long-form articles such as user guides, how-tos, manuals, etc. The TOC feature will scan through the article and pick all the headings automatically to create it. You can even go ahead and share links to a specific section of the article by clicking on the headings which will generate a unique link.
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5 months ago
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5 months ago
I noticed that now you can have interlinking articles but you can't link directly to an article from a canned response. You still have to open another tab, find the article you want to reference, copy the URL, return to tab 1, and paste the URL in the link popup. A more direct route to article URLs would be extremely helpful.