Clearing the customer responded flag without responding to the tickets might not be the ideal way of handling them, as the flag is added and retained to help the agents, distinguish tickets among the ones that need immediate attention.
If you would still prefer to have this flag taken off automatically as and when the customer replies to a ticket, you could add an action to trigger a webhook inside the ticket update rule, Automatically reopen tickets when the customer responds, such that a public note is added to the corresponding ticket.
Do write to us at firstname.lastname@example.org if you would like our assistance in setting the webhook up.
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