I work for a SME manufacturing company, most of my users have limited IT knowledge and the struggle to stop them raising an Urgent Incident for everything is real. I am getting them used to having a Service Catalog, but right now I have around 90 items and even grouping into H/W, S/W etc makes it look pretty cluttered, plus they need to add details multiple times if they want several items (e.g. when on-boarding).
Anyone got any approaches to their catalog I could use to streamline?
For me and Amazon approach would be good, you choose a bunch of items and then at the end you add the common info, like where it's going and who will approve.