Hello, can anyone help me? I have 3 different email ticket adress assigned to 3 different groups. When the customer open a ticket to email A for example, it will get assigned to group A, others the same, ok till here. But When group B replies on a ticket the default email should be email B, right? The ticket was opened on this email. Sometime the "default" email on group B is email A, it changes sometimes.. Is this a bug or ALL the time my agents will answer a ticket they should check de email because it CAN change sometimes?