Hi - we use this 'add summary' field to keep a record of customer details, order details, tracking info and any other info relevant to the ticket to help us keep everything at the top of the ticket, but over the last few days it is not working and we keep getting an error message relating to '....message not sent'. I'm not trying to send a message! See attached screenshot.
We have the same thing happening. I tried to uninstall/reinstall the app, but it is not in the Marketplace any more, so i am stuck with no app at all now!
A
Andrew Barber
said
about 19 hours ago
I am having the exact same issue. This is something which we as company are wanting to start using heavily and need this to be working
Norse Spirit
Hi - we use this 'add summary' field to keep a record of customer details, order details, tracking info and any other info relevant to the ticket to help us keep everything at the top of the ticket, but over the last few days it is not working and we keep getting an error message relating to '....message not sent'. I'm not trying to send a message! See attached screenshot.
Please help
2 people like this idea
Doris.brown-harrison
We have the same thing happening. I tried to uninstall/reinstall the app, but it is not in the Marketplace any more, so i am stuck with no app at all now!
Andrew Barber
I am having the exact same issue. This is something which we as company are wanting to start using heavily and need this to be working