Hi - we use this 'add summary' field to keep a record of customer details, order details, tracking info and any other info relevant to the ticket to help us keep everything at the top of the ticket, but over the last few days it is not working and we keep getting an error message relating to '....message not sent'. I'm not trying to send a message! See attached screenshot.
We have the same thing happening. I tried to uninstall/reinstall the app, but it is not in the Marketplace any more, so i am stuck with no app at all now!
A
Andrew Barber
said
3 months ago
I am having the exact same issue. This is something which we as company are wanting to start using heavily and need this to be working
N
Norse Spirit
said
3 months ago
Hi folks - not sure if something has been fixed here or not but my Summary Box is working again this morning!
Aravind Sundararajan
Admin
said
3 months ago
Folks,
We're sorry that the summary app is not working as expected. You can turn on or off 'ticket summary' from Admin > Helpdesk section.
We'll also run a check on all of your accounts and make sure ticket summary is up as soon as possible.
Cheers!
Suprabha Somanathan
Admin
said
3 months ago
@Doris @Andrew - We have now fixed this and you should be able to add summary to the tickets.
Please feel free to write to us at support@freshdesk.com if you still happen to come across issues with this.
Norse Spirit
Hi - we use this 'add summary' field to keep a record of customer details, order details, tracking info and any other info relevant to the ticket to help us keep everything at the top of the ticket, but over the last few days it is not working and we keep getting an error message relating to '....message not sent'. I'm not trying to send a message! See attached screenshot.
Please help
2 people like this idea
Doris.brown-harrison
We have the same thing happening. I tried to uninstall/reinstall the app, but it is not in the Marketplace any more, so i am stuck with no app at all now!
Andrew Barber
I am having the exact same issue. This is something which we as company are wanting to start using heavily and need this to be working
Norse Spirit
Hi folks - not sure if something has been fixed here or not but my Summary Box is working again this morning!
Aravind Sundararajan
Folks,
We're sorry that the summary app is not working as expected. You can turn on or off 'ticket summary' from Admin > Helpdesk section.
We'll also run a check on all of your accounts and make sure ticket summary is up as soon as possible.
Cheers!
Suprabha Somanathan
@Doris @Andrew - We have now fixed this and you should be able to add summary to the tickets.
Please feel free to write to us at support@freshdesk.com if you still happen to come across issues with this.
Cheers!
1 person likes this