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Is there a way to pre-filter canned responses based on product?
Ideally, our agents should only be able to select canned responses that that relate either to the product of the specific ticket or to all or multiple products.
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Markus Finster
Is there a way to pre-filter canned responses based on product?
Ideally, our agents should only be able to select canned responses that that relate either to the product of the specific ticket or to all or multiple products.