Requestors can search for tickets using keywords. But they are getting old tickets at the top later on going with a recent one. While searching the tickets using requestor login, is there any option to get the tickets from the recently closed date? We can easily sort the tickets using the agent login filter option whereas in requestor login it is not available. Any solution for this one?
Anu
Hi,
Requestors can search for tickets using keywords. But they are getting old tickets at the top later on going with a recent one. While searching the tickets using requestor login, is there any option to get the tickets from the recently closed date? We can easily sort the tickets using the agent login filter option whereas in requestor login it is not available. Any solution for this one?