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I would like to match partial strings when searching tags.
For example, we have tags 'region-latm", 'region-apac', 'region-emea', etc.
I want to search on "region" in tags and get back tickets with all tags with string region.
As a bonus, it would be nice to anchor those searches such as "string with region" but that's not critical.
When I try to search on substring, Freshdesk insists upon adding
I'd also like this to be possible in automations. So define an automation for any ticket with "region" or with "emea".
Is this possible?
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