Hello, my ticket has still been left unanswered after 4 days. My question is, if I have have three different support email, is there a possibility to add a "default" language for users from each individual support email?
*This is since CSAT sent will be based on the language of the user, but however, in a specific region, we may have two different languages supported, how may we set a default language in each support email that user writes to?
E.g.: Singapore market we do support English and Chinese. Default language for this support email is English, how can contacts who wrote in to this email, have their language be defaulted to English? We have a total of three support emails, each region supporting two languages each.