Notify (selected) agents and/or customers for new solution articles
started a topic
over 8 years ago
When a new solution article is created to the system, it would be good if certain agents could be notified about the new article by email. This would make them aware about the permanent solution available easily. In addition to agents, also customers and even any email addresses could be notified.
Yes Please!! This would be an amazing addition! Not only would it allow us to easily keep agents updated as solutions evolve, it would make engaging with the product more valuable to our contacts and further demonstrate our commitment to ongoing support.
1 person likes this
6 months ago
Hi, we also need this feature! This would make a great difference when we publish a new release notes!