Video Library
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1. Setting up your support email in Gmail - video guide
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2. Navigation and Dashboard
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3. Customising Ticket Forms
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4. Working with the Ticket List page
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5. Working with the Ticket Details page
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6. Working with Contacts & Companies
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7. Sorting Ticket Conversations
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8. Setting up the Feedback Widget
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9. Using Canned Forms
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10. Setting up the help widget
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11. Creating a knowledge base article with Freshdesk
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12. What has changed in Freshdesk Automations
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13. Managing your knowledge base with Freshdesk
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14. Automation - Rules that run on ticket creation
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15. Setting up a multilingual knowledge base with Freshdesk
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16. Automation - Rules that run on hourly triggers
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17. Approval workflow in the Freshdesk knowledge base
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18. Automation - Rules that run on ticket updates
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19. Thank you detector (powered by Freddy)
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20. Reordering Automation Rules
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21. Setting up Scenarios
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22. Setting up an Email Outreach (Proactive Support)
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23. Setting up your Sandbox
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1. Understanding Email Notifications
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2. What to Do if None of Your Emails are Getting Converted into Tickets
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3. What to Do if Specific Emails are Not Getting Converted into Tickets
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4. How to Send an Email Notification to an Agent when a Ticket is Created
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5. How to Skip New Ticket Notifications for Specific Scenarios
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6. How to Set Up a Custom Mailbox
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7. How to Automatically Send Emails to Requesters from a Specific Company
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8. How to Automatically Inform Customers to Email a Different Support Address
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9. How to Automatically Convey SLA Expectations to High-priority Customers
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10. How to Automate Emails to Requesters for Negative CSAT Surveys
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11. How to Update an Agent's Profile in Freshdesk
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12. How to Delete Agents in Freshdesk
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13. How to Assign Tickets based on Keywords, Type, and Requester
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14. How to Automate Rules for Merged Tickets
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15. How to Automatically Close Tickets after X Number of Days
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16. How to Route Tickets to a Group Based on the Support Email Address
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17. How to Export Reports and Widgets in Freshdesk Analytics
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18. How to Group Tickets in Reports Based on a Category
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19. How to View, Filter and Export Underlying Data for Widgets in Freshdesk Analytics
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20. How to Calculate Percentages for Metrics in Freshdesk Analytics
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21. How to Compare Metrics in Freshdesk Analytics
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22. How to Export Reports
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23. How to Set Up a Custom Report
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24. How to Trigger a Daily Activities Export
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25. How to Add Widgets and Metrics to a Custom Report
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26. How to Add Filters to a Report
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27. How to Make Changes to Curated Reports
