How to send replies with the Agent Name in the From field of the email?
Modified on: Wed, 14 Oct, 2020 at 3:35 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When you're in the business of providing exceptional customer service, you want to make sure that your user experience is as personal as it can get. So, you're revamping your portal so that it looks like your website, getting a Vanity URL, removing your ticket ID from your subject line along with personalizing your ticket replies by making the agents' names available in the "From" field.
Quick guide to setting up personalized email replies
- Please navigate to your helpdesk as Admin -> Support Channels > Email > Advanced Settings.
- Toggle ON the Use Agent names for Personalized Email Replies. And you're done!
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