You can insert footers into all the ticket replies going out of your helpdesk, by adding it in the Agent Reply Template. This template is automatically included in all agent replies, whenever they respond to tickets. To do this

  • Please log into your Freshdesk account as an Administrator
  • Go to Admin > Helpdesk Productivity > Email Notifications
  • Click on the Templates tab > Agent Reply Template and add the footer message to the content of the template