I want to insert a footer into all my replies. How do I do this?
Modified on: Wed, 12 Sep, 2018 at 12:05 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can insert footers into all the ticket replies going out of your helpdesk, by adding it in the Agent Reply Template. This template is automatically included in all agent replies, whenever they respond to tickets. To do this
- Please log into your Freshdesk account as an Administrator
- Go to Admin > Helpdesk Productivity > Email Notifications
- Click on the Templates tab > Agent Reply Template and add the footer message to the content of the template
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