If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
You can insert footers into all the ticket replies going out of your helpdesk, by adding them in the Agent Reply Template. This template is automatically included in all agent replies, whenever they respond to tickets. To do this
- Please log in to your Freshdesk account as an Administrator
- Go to Admin > Workflows > Email Notifications
- Click on the Templates tab > Agent Reply Template and add the footer message to the content of the template
