What are tags? How can I add/merge tags?
Modified on: Wed, 12 Jun, 2019 at 10:33 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
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Forest Omnichannel
As an agent when you are working on tickets or accessing articles, characterizing them by adding a tag would help to track and segregate them with respect to issues or requests.
Go to Admin > Tags > Add new tag and add the required tags for the helpdesk. Each tag has a character limit of 32.
Once a tag is created, you can associate it with Tickets, Contact, and Articles. You can merge two tags by editing one of the tags and giving it the same name as the other.
Upon adding a tag:
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