We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
The Woopra App for Freshdesk has two main functions:
It allows you to easily access a customer's profile information - this feature can be accessed by installing the Woopra App from the App Gallery.
It allows you to view the pages he has visited on your site and other details when you view his ticket. You'll need to follow the instructions in the "Display Code" section below to access this feature.
You can also make use of Woopra's integration with Freshdesk where actions can be automatically triggered in Woopra based on ticket properties in Freshdesk.
Go to Admin → Apps → Get More Apps
Select Woopra and click on Install
Enter the Domain Name of your Woopra account and click on Install.
Replace "sample.freshdesk.com" with your domain name.
Copy the code from the file.
Go to Admin → Portals → Customize Portal → Layouts & Pages → Portal Layout
Paste the code in the "Footer" section and click "Save and Publish"
Using the App:
The right side of the ticket window contains the "Requester Info" box.
Clicking on "Woopra Profile" will bring up analytics specific to that customer, generated by his activities on your site. This can be used by agents to determine which ticket to handle and to get some insight into the problems that the customer is facing.