Basic phone channel troubleshooting
Modified on: Mon, 28 Aug, 2017 at 2:10 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Here are the basic troubleshooting steps to follow when you are having problems with the phone channel
- Upgrade Browser and Flash to latest version.
- Ensure your network ports aren’t being blocked by Firewall / router / antivirus software. Check out the section “Firewall” under “Minimum Requirements” in this document for the ports to be opened.
- If your router supports QoS, prioritize UDP ports in the range 10000-20000, and the IP address of the agents making/receiving the calls. Tips on setting up QoS for VoIP in your network can be found here.
- Check your network latency with the Fast site.
Did you find it helpful?
Can you please tell us how we can improve this article?