We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


PlanAvailable ReportsFiltersGraphs link to ticket list?Refresh frequencyExport reportsSchedule reports
SproutTicket Volume Trends
By date range onlyNoEvery 24 hoursYesNo
BlossomHelpdesk In-depth, Ticket Volume TrendsAll available filters, except agent and group filter for Helpdesk In-depth reportNoEvery 24 hoursYesNo
GardenAgent Performance, Group Performance, Helpdesk In-depth, Time Sheet Summary, Satisfaction SurveysAll available filters, except agent and group filter for Helpdesk In-depth reportYesEvery hourYesYes
EstateAgent Performance, Group Performance, Helpdesk In-depth, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Time Sheet Summary, Ticket Lifecycle, Satisfaction SurveysAll available filtersYesEvery hourYesYes
ForestAgent Performance, Group Performance, Helpdesk In-depth, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Time Sheet Summary, Ticket Lifecycle, Satisfaction SurveysAll available filters YesEvery 30 mins YesYes