PlanAvailable ReportsFiltersGraphs link to ticket list?Refresh frequencyExport reportsSchedule reports
SproutAgent Performance, Group PerformanceBy date range onlyNoEvery 24 hoursYesNo
BlossomAgent Performance, Group Performance, Helpdesk In-depth, Time Sheet Summary, Satisfaction SurveysAll available filters, except agent and group filter for Helpdesk In-depth reportNoEvery 24 hoursYesNo
GardenAgent Performance, Group Performance, Helpdesk In-depth, Time Sheet Summary, Satisfaction SurveysAll available filters, except agent and group filter for Helpdesk In-depth reportYesEvery hourYesYes
EstateAgent Performance, Group Performance, Helpdesk In-depth, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Time Sheet Summary, Ticket Lifecycle, Satisfaction SurveysAll available filtersYesEvery hourYesYes
ForestAgent Performance, Group Performance, Helpdesk In-depth, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Time Sheet Summary, Ticket Lifecycle, Satisfaction SurveysAll available filters YesEvery 30 mins YesYes