Can I schedule a recurring ticket in Freshdesk ?
Modified on: Wed, 5 Jul, 2017 at 3:35 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
As of now, we do not have the ability to schedule recurring tickets. However, as a workaround, you could make use of any third party event scheduler like Google Calendar to trigger an email to the support email address whenever an event is due.
In that way, you wouldn't miss out on any notification as they would all come in as new tickets on your portal.
Did you find it helpful?
Can you please tell us how we can improve this article?