We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Customers can view the history of tickets if they have access to your customer portal.
They could log into your portal using the email address used to raise the tickets and view the status of all the tickets raised. You would be able to determine who could view the tickets by changing the permission to "Logged in Users" or to "Everyone" with a public ticket URL in Admin -> Channels -> Portals -> Settings.
Customers would also receive an email notification with the ticket details if you have enabled the Requester notifications under Admin -> Workflows -> Email Notifications.
