Is it possible to forward the ticket to an email address whenever a new ticket is created ?

Modified on: Mon, 28 Aug, 2023 at 8:38 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

Yes, you could either set up a new rule under Admin > Workflows > Automations > Ticket Creation to add a CC whenever a new ticket is created, or you could add the user's email address under Admin > Channels > Email > Advanced Settings > Set automatic Bcc email.

This email address would be automatically included in all helpdesk communications.