We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
You would face instances where you receive Spam Posts or when you would like to monitor the content which is being added to your Forums. To achieve this, Freshdesk has an option called Forum moderation so that you could moderate the forum topics which are submitted by the users, before posting it onto your support portal. Only after your approval, these posts would be made public.
