If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
When you are trying to edit email notifications by signing up with a generic domain address (such as gmail.com or outlook.com), you may see an error saying "An internal error occurred. Please contact support."
In such cases, you would be able to edit the email notifications only if there are more than 10 tickets created in your account.
If you continue to face further issues, contact support@freshdesk.com with your Freshdesk URL.
