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Solution home Freshdesk FAQ Social

Why is the reply option not available on a few tickets created from Facebook?

Modified on: Thu, 20 Jul, 2017 at 12:06 AM

If a Facebook page is removed from Freshdesk, all the tickets which were created from that Facebook page will lose connection to that page. For those tickets, the "Reply" button would not appear, so agents will not be able to reply to that ticket anymore.