We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
For Facebook tickets, it is mandatory that the agents are logged into the portal and that they reply from the portal as well. This ensures that the reply is sent as a message to the customer. When an agent replies from the mailbox, it will only add a public note in the ticket and this won't be reflected in Facebook.
