We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
To make the new Reports more informative, we have made changes in the Architecture model of its working.
As you might have noticed, we have added a number of new event-based metrics like Number of Ticket Reopened, Number of Notes Added, Number of Responses Added, Number of Tickets Reassigned, etc. All these metrics could not have been supported by the previous architecture.
In the current model, data for the accounts in the Forest/Enterprise plans will be pushed out in half an hour and in an hour for the Estate/Pro.
It is updated every four hours in the arden/Growth plan; for the Sprout/free and Blossom plans, it will be pushed out once every 24 hours.