We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
The ticket export takes into account the merged tickets which are not included in the count for the reports.
For example, if three tickets are merged together, the reports will see that as one ticket; whereas the ticket export would see them as separate tickets. This is one of the reasons for a discrepancy in ticket count.
Merged tickets would not be taken into consideration while generating reports in Analytics
