How can I add a ticket field where a customer can only select one of multiple options?
Modified on: Wed, 12 Jul, 2017 at 6:01 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
A solution for this would be to create a custom drop-down field. This is an icon with an arrow pointing downwards found in the "Drag and Drop field."
Please navigate to Admin -> Ticket Fields. Drag and drop the 'Drop-down' field, enter the multiple choices and choose the desired settings where you could display it to the customer and give them access to edit.
Kindly click on Done and Save on the Tickets fields page for this to be available in the ticket form.
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