How can the customer change the priority and type of a ticket?
Modified on: Tue, 11 Jul, 2017 at 8:32 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
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When customers raise tickets, you would like to extend the ability for them to choose the priority and type of tickets so that you could plan the assignment and tracking of them.
Please navigate to Admin -> Ticket fields -> double click on these fields and verify if the priority field is displayed to the customer. If not, kindly choose the option 'Display to the customer' under customers end in ticket properties and the customer will then be able to edit it.
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