You can use the Dispatch’r automation to send a customised notification when tickets are created by a specific company or requester.


Go to Admin > Helpdesk Productivity > Dispatch'r > New Rule to send the custom notification to the Requester or Agent based on the Requester’s email address or domain.


A sample rule would be:


Conditions

"Requester Email is...."


Actions:

"Send email to Requester"

"Send email to Agent"

"Skip New Ticket Notifications"