How do I send a custom new ticket notification for tickets from a particular company or requester?
Modified on: Wed, 16 Jan, 2019 at 7:41 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can use the Dispatch’r automation to send a customised notification when tickets are created by a specific company or requester.
Go to Admin > Helpdesk Productivity > Dispatch'r > New Rule to send the custom notification to the Requester or Agent based on the Requester’s email address or domain.
A sample rule would be:
"Requester Email is...."
"Send email to Requester"
"Send email to Agent"
"Skip New Ticket Notifications"
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