How can I have more than a 3 point scale on my Customer satisfaction surveys?

Modified on: Wed, 19 Apr, 2023 at 2:47 PM

Freshdesk

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Blossom

Garden

Estate

Forest

Freshdesk

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Growth

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Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Cross mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

With the new Satisfaction Survey in Freshdesk, you would be able to customize your surveys with more than 3 point scales. This new satisfaction survey is available from the Pro (previously Estate) Plan onwards.

So, if you are using an account in the Pro or Enterprise plan (previously Estate or Forest plan), please do drop in an email to support@freshdesk.com and we would have this enabled.

Please navigate to Admin -> Workflows -> Customer satisfaction -> click on edit to customize this once it is enabled.