How can I have more than a 3 point scale on my Customer satisfaction surveys?
Modified on: Tue, 19 May, 2020 at 11:17 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
With the new Satisfaction Survey in Freshdesk, you would be able to customize your surveys with more than 3 point scales. This new satisfaction survey is available from the Estate Plan onwards.
So, if you are using an account in the Estate or Forest plan, please do drop in an email to firstname.lastname@example.org and we would have this enabled.
Please navigate to Admin -> Helpdesk productivity -> Customer satisfaction -> click on edit to customize this once it is enabled.
Did you find it helpful?
Can you please tell us how we can improve this article?